Public Service Training

Client Relationship

The EU supported a program for public service employees' development for five years. I was responsible for strengthening ethical and customer-oriented behaviour and improving their relationship with customers.

First, I joined a train-the-trainer course to get to know their needs. Then I contacted the government agencies to know what their special requests are. This way I could specify my own courses and develop the proper courseware. After the training, they could consult with me about their client relation cases. I was part of this program for five years.

Workplace and Intercultural Conflict Handling

The Ministry of Foreign Affairs has a training process for the newly appointed diplomats to be prepared for the requirements. In this process, I got the task from the training organisation of the ministry to design a training program and conduct conflict management courses for the diplomats.

In order to accomplish this task, I interviewed the ministry's staff, such as rapporteur, foreign trade attaché, head of the department, consul about the needs and the real situations. Based on these, I developed a specific training program for the work in an international environment.

Its main modules were the intercultural shock and treatment, the Riemann-Thomann personality types and their conflict management methods, the Glasl conflict types, the steps of deepening conflict and the tools on how to avoid the escalation of conflicts. The training was regularly held at least once each month for 3 years. I wrote a textbook for the diplomats in this program as well.